MANAGING REGISTERED CUSTOMERS

1. VIEWING AND MANAGING CUSTOMERS ORDER / HISTORY


  • Once the extension is active, under the STORE tab, click on CUSTOMERS to open the drop down and then click on MANAGE.

  • SEARCH for the shopper email address / name.

  • Click on the MANAGE button next to the said email address.


A list will appear of all order/s including their current status.

  • Click on the VIEW button of the order you want to manage.

2. RESET YOUR CUSTOMERS PASSWORD

OPTION 1: You advise your customer where to reset the password themselves


OPTION 2: You reset the password for your customer


  • Under the STORE tab, click on CUSTOMERS to open the drop down and then click on MANAGE.

  • SEARCH for the shopper email address / name.

  • Click on the MANAGE button next to the said email address.

  • Click on the the RESET PASSWORD button

  • A pop-up will appear to confirm you want to reset the password. Click OK.

  • The NEW PASSWORD will appear beneath the customer details. You can copy the password and email it to your customer.

  • ALWAYS remember to advise your customer to do a RESET password once you have sent them a new password.


3. DISABLING A CUSTOMERS ACCOUNT


  • Under the STORE tab, click on CUSTOMERS to open the drop down and then click on MANAGE.

  • SEARCH for the shopper email address / name.

  • Click on the MANAGE button next to the said email address (the email will be NOT CONFIRMED.

  • Click on the DELETE USER button.

  • A pop-up will appear to confirm if you really want to delete the user. Click OK.


The customer will now be deleted and will not be able to login in anymore.