MANAGING REGISTERED CUSTOMERS
MANAGING REGISTERED CUSTOMERS
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1. VIEWING AND MANAGING CUSTOMERS ORDER / HISTORY
1. VIEWING AND MANAGING CUSTOMERS ORDER / HISTORY
Once the extension is active, under the STORE tab, click on CUSTOMERS to open the drop down and then click on MANAGE.
SEARCH for the shopper email address / name.
Click on the MANAGE button next to the said email address.
A list will appear of all order/s including their current status.
Click on the VIEW button of the order you want to manage.
2. RESET YOUR CUSTOMERS PASSWORD
2. RESET YOUR CUSTOMERS PASSWORD
OPTION 1: You advise your customer where to reset the password themselves
OPTION 1: You advise your customer where to reset the password themselves
OPTION 2: You reset the password for your customer
OPTION 2: You reset the password for your customer
Under the STORE tab, click on CUSTOMERS to open the drop down and then click on MANAGE.
SEARCH for the shopper email address / name.
Click on the MANAGE button next to the said email address.
Click on the the RESET PASSWORD button
A pop-up will appear to confirm you want to reset the password. Click OK.
The NEW PASSWORD will appear beneath the customer details. You can copy the password and email it to your customer.
- ALWAYS remember to advise your customer to do a RESET password once you have sent them a new password.
3. DISABLING A CUSTOMERS ACCOUNT
3. DISABLING A CUSTOMERS ACCOUNT
Under the STORE tab, click on CUSTOMERS to open the drop down and then click on MANAGE.
SEARCH for the shopper email address / name.
Click on the MANAGE button next to the said email address (the email will be NOT CONFIRMED.
Click on the DELETE USER button.
A pop-up will appear to confirm if you really want to delete the user. Click OK.
The customer will now be deleted and will not be able to login in anymore.
The customer will now be deleted and will not be able to login in anymore.
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