CANCELLING AN ORDER BEFORE RECEIVING PAYMENT (ORDER STATUS: AWAITING PAYMENT)

If you receive an order, but the shopper does not complete the payment, you can cancel the order. If stock is TRACKED, then the stock will only be replenished in your inventory once the order is cancelled.

(TOP TIP: If an order is in awaiting payment status, the stock amount is already deducted from your stock totals (if stock is tracked). If the client does not pay, the stock will only be replenished once the order has been canceled.)

STEPS:

From the Nimbl Portal, under the STORE tab, click on ORDERS to open the drop down and click on SEARCH ORDERS.
Enter the order number of the new order and click on the SEARCH ORDERS button.
Click on the VIEW button.
Click on the CANCEL ORDER button.

THE FOLLOWING WILL HAPPEN WHEN THE ORDER IS CANCELLED:

If stock is TRACKED, it will be re-added to the available stock for that product.

The order status will be marked as "CANCELLED" and you will not be able to re-open it.

This order will not be part of any Reports based on Orders.

Click on the CANCEL ORDER button.
A pop-up will appear asking if you are sure you want to delete the order. Click on OK.

YOUR ORDER HAS BEEN CANCELLED IN ITS ENTIRETY AND YOUR STOCK WILL BE BACK IN YOUR INVENTORY (if it was marked as tracked stock).