UNDERSTANDING OPEN ORDERS

Open orders are all orders that you have not yet been dispatched (the order is still in your possession). It consists of two parts:

AWAITING PAYMENT - EFT

The order status will be AWAITING PAYMENT - EFT if the client chose the EFT payment option, or if you added a manual order. The order therefore has only been placed, but not yet paid. When viewing an order with a AWAITING PAYMENT STAUTUS, you can download the quote or capture a payment.

SEE: AWAITING PAYMENT

2. AWAITING PAYMENT - OTHER

The order status will be AWAITING PAYMENT if the client chose an online payment option payment option, but the confirmation of payment has not been recieved yet. There could be many reasons for this. The order therefore has only been placed, but not yet paid. When viewing an order with a AWAITING PAYMENT STAUTUS, you can download the quote or capture a payment.

SEE: AWAITING PAYMENT

3. IN PROGRESS

The order status will be IN PORGRESS when the payment is completed. Either you have manually captured the payment if a client has paid via EFT, or the client paid directly on your website (if available). When viewing an order with a PROCESSING STATUS, you can view the order information and download the invoice.

SEE: IN PROGRESS