CHOOSING YOUR COURIER PARTNER
DOWNLOADING THE DISPATCH NOTE
From the Nimbl Portal, under the STORE tab, click on ORDERS to open the drop down and click on SEARCH ORDERS.
Enter the order number of the new order and click on the SEARCH ORDERS button.
Click on the VIEW button.
You can download a dispatch note. Click on the DOWNLOAD DISPATCH NOTE.
DISPATCHING WITH ePARCEL COURIER
From the Nimbl Portal, under the STORE tab, click on ORDERS to open the drop down and click on SEARCH ORDERS.
Enter the order number and click on the SEARCH ORDERS button.
Click on the VIEW button.
Click on the DISPATCH ORDER button.
On the left is the ORDER SHIPPING DETAIL. This is what the client chose and paid for when buying from your website. It is important to double check that the client did not request another service (for example click & collect).
NOTE: If your shipping rule is set to Preferred Courier, it is important to check WHAT service and partner the shopper paid for. They may have chosen an EXPRESS service and paid more to get the package faster.
Under the DISPATCH OPTIONS, choose the COURIER option from the drop down and click on the NEXT STEP button.
On the left, you can double check the ORDER DETAILS.
On the right, you can enter in the package details. ENTER the dimensions and weight of the parcel.
Click on the GET COURIER QUOTES button.
Once you are on the COMPARE COURIER QUOTES page, the delivery details of the client AND the shipping option the client chose, will be at the top.
Choose the courier quote that will best work for you and click on the BOOK THIS SERVICE button.
CONFIRM the collection address. This is pre-filled with your saved WAREHOUSE ADDRESS. Double check that the address is correct and click on the NEXT STEP button. (SET in the e-portal under STORE SETTINGS --> WAREHOUSE)
CONFIRM the delivery address. This is pre-filled from the order. Double check that the address is correct and click on the NEXT STEP button.
ADD a reference to the booking.
ADD a description of the contents.
Do you want to insure your package? ADD the value of your package. Some couriers does not allow Insurance.
CHOOSE the collection date.
CLICK on the NEXT STEP button.
Confirm the booking details and the click on the PAY NOW button. Depending on the Courier Partner your order will either be immediatly deducted from your wallet with them or will be added to your account for payment on the agreed terms.
After order is created you will be redirected to the MANAGE COURIER SERVICES page for the relevent courier partner.
Your client will also receive an email with the tracking details (SEE: ORDER AUTOMATED EMAILS)
The order is now complete - status has been changed to complete. The order will only be available if you search for the order and/or on reporting files if status is COMPLETED.