Orders

Create a manual order

Create an EFT order for a customer in the portal, then confirm payment before dispatching it.

Dispatch emails

Understand customer dispatch messages and where to configure merchant new-order notification recipients.

Dispatch manually

Record an independently arranged delivery using the manual dispatch workflow.

Dispatch via Click and Collect

Mark a paid order ready for collection, then record the collector and date when it is collected.

Dispatch via courier

When you are ready to dispatch an order using an integrated courier partner, BeNimble allows you to book a courier collection directly from the order page.

In progress

In Progress orders are orders where payment has been received and the order is being prepared for dispatch. These orders are visible in the Open Orders section with the status "In Progress".

Order emails

Manage the email addresses that receive merchant new-order notifications and distinguish these from customer emails.

Receive a customised order

Find the customer text and images attached to personalised order items before preparing the order.

Receive an online order

Find incoming orders, configure merchant notification recipients and verify payment before fulfilment.

Understanding open orders

Understand EFT, other awaiting-payment orders and paid orders in the Open Orders queue.