Overview
Cancelling an order after payment has been received is more complex than cancelling before payment, as a refund may need to be issued to the customer.
How to Cancel an Order After Payment
- Go to Orders > Open Orders in the left menu
- Find the paid order you need to cancel
- Click VIEW to open the full order details
- Use the cancel order option
- Process a refund through your payment gateway if applicable
- The customer will receive a cancellation notification
Refund Considerations
- For PayFast, Paystack, Yoco, or SnapScan orders, you will need to issue the refund through the respective payment gateway's dashboard
- For EFT orders, you will need to make a manual bank transfer refund to the customer
- Keep records of all refunds for your accounting
Cancelled Orders in Reports
Cancelled orders are tracked in your reports. You can see cancelled order statistics in Reports > Sales Reports.
Always communicate promptly with customers when cancelling orders. A clear explanation and fast refund helps maintain customer trust.