Click & Collect has two stages: ready for collection, followed by collection completed.

Mark the order ready

  1. Open the paid order under Orders > Open Orders.
  2. Start the dispatch workflow and choose Click & Collect.
  3. Check the collection address and customer details.
  4. Pick and pack the order.
  5. Click CONFIRM CLICK & COLLECT READY.

This queues the ready-for-collection email and adds the order to Shipping > Click & Collect. Readiness is not proof that the shopper has already collected it.

Complete the collection

  1. Go to Shipping > Click & Collect.
  2. Find the order and click VIEW.
  3. Verify the person collecting and the order.
  4. Enter the collector's name and collection date.
  5. Click CONFIRM COLLECTION.

The order leaves the pending collection queue.

Maintain the address under Store Settings > Warehouse so the collection details are correct.