Overview
Dispatch emails are automatically sent to customers when their order is marked as dispatched. You can customise the content of these emails to include your branding, tracking information, and personal messages.
Configuring Dispatch Email Templates
Go to Orders > Dispatch Emails to manage your email templates. From here you can:
- Customise the email subject and body
- Add your store's branding and logo
- Include order details and tracking information
- Add a personal message or delivery instructions
Types of Dispatch Emails
- Courier Dispatch Email – Sent when an order is dispatched via an integrated courier
- Manual Dispatch Email – Sent when an order is dispatched manually
- Click & Collect Email – Sent when a Click & Collect order is ready
Best Practices
- Include the tracking number and a link to the courier's tracking page
- Set customer expectations about delivery timeframes
- Add your contact details in case customers have questions
A well-designed dispatch email reassures customers that their order is on its way and reduces "where is my order?" support queries.