Customer dispatch messages are queued by the relevant fulfilment workflow.
Dispatch actions
- Courier: complete the integrated booking and dispatch workflow.
- Manual delivery: complete DISPATCH ORDER after entering any available tracking information.
- Click & Collect: use CONFIRM CLICK & COLLECT READY when the order is ready for pickup. Record the actual collection separately later.
Check the customer email and delivery information before completing these actions.
Merchant new-order notifications
To choose who receives notifications of new orders, go to Store Settings > Order Emails. Add or remove recipient addresses, then click SAVE.
These are merchant notifications, separate from the customer's dispatch message.
Template editing
The current portal menu does not contain an Orders > Dispatch Emails template editor. The Order Emails screen does not edit dispatch subjects or bodies.
If a dispatch email is missing, check that the dispatch action completed, confirm the customer's address and ask them to check spam. Contact support with the order number if needed. Avoid repeating a booking or dispatch action merely to try to resend an email.