Overview

When the Uploadify extension is active, customers can submit customisation details with their order, such as personalised text or uploaded images. This is common for custom printing, engraving, or bespoke products.

Viewing Customisation Details

When a customer submits customisation information with an order:

  1. Go to Orders > Open Orders in the left menu
  2. Find the order and click VIEW
  3. In the order details, look for the uploaded file or customisation text attached to the relevant product

What You Will See

Depending on how Uploadify is configured for each product, you may see:

  • Text fields – Custom text the customer entered (e.g. a name or message to print)
  • Uploaded files – Images or documents uploaded by the customer

Processing a Customised Order

  1. Review all customisation details carefully before starting production
  2. Contact the customer if any details are unclear
  3. Complete the customisation work
  4. Pack and dispatch the order as normal

Keep records of all customisation orders. If there is ever a dispute about what was ordered, the details are stored in the order notes in Be Nimble.