An order can exist before its payment is confirmed. Check Orders > Open Orders rather than relying only on an email.
Find a new order
- Go to Orders > Open Orders.
- Open the appropriate awaiting-payment or in-progress group.
- Click VIEW.
- Review the items, customer details, address and any personalisation.
- Check the payment status before preparing dispatch.
For EFT, confirm the incoming money in your bank before marking payment received. For a pending online payment, check the gateway transaction rather than assuming checkout was completed.
Merchant notifications
Go to Store Settings > Order Emails, add the addresses that should receive new-order notifications, and click SAVE.
If that list is empty, nobody is configured for those merchant notifications. Email processing can take time; the order queue is the place to check the order's current state.
Fulfil the order
Once payment is confirmed, pick and pack the items, then use the courier, manual or Click & Collect dispatch workflow.
Keep useful customer communication and decisions in the order notes.