Use manual dispatch when delivery has been arranged outside an integrated courier-booking workflow.
Dispatch the paid order
- Go to Orders > Open Orders.
- Open the paid/in-progress order with VIEW.
- Start dispatch and choose the manual option.
- Enter the tracking number and tracking link if you have them.
- Check the delivery arrangement.
- Click DISPATCH ORDER.
The action marks the order dispatched/completed and queues a customer dispatch email.
It does not book or pay for a courier. Arrange the delivery separately before recording the dispatch.
After dispatch
The order leaves the open-order workflow and remains available through order search and reports.
Check the recorded details if a customer asks about delivery. A completed portal status records your dispatch action; it is not independent proof that an outside courier has delivered the parcel.