Use a manual order for a phone, email or in-person request.
Create the order
- Go to Orders > Manual Order.
- Search for products and add the required items and quantities.
- Enter the customer's name, email and telephone number.
- Enter the delivery address and select the town from the offered results.
- Enter the shipping charge.
- Check the items and total.
- Click Create Order.
The current manual-order workflow creates an EFT order awaiting payment. It does not offer a payment-method selector.
After creation
Find the order under Orders > Open Orders. Arrange payment with the customer and confirm the actual bank transfer before marking payment received.
Once paid, prepare and dispatch it using the appropriate fulfilment method. Creating an order in the portal does not itself collect payment.