Overview
Orders in Awaiting Payment status are orders where the customer has placed an order but payment has not yet been confirmed. This typically applies to EFT payments or other offline payment methods.
Types of Awaiting Payment Orders
Awaiting Payment – EFT
The customer has selected EFT (electronic funds transfer) as their payment method. You need to manually confirm receipt of the bank transfer before processing the order.
Awaiting Payment – Other
Orders using other payment methods that require manual confirmation.
Viewing Awaiting Payment Orders
Navigate to Orders > Open Orders to see the count of orders in each awaiting payment status. Click on the status tab to view the orders.
Confirming an EFT Payment
- Check your bank account for the incoming transfer
- Match the payment to the order using the reference number
- Open the order in Be Nimble
- Mark the payment as confirmed
- The order moves to In Progress status and the customer is notified
Managing Unconfirmed Orders
If payment is not received within a reasonable timeframe, you may need to:
- Contact the customer to chase up payment
- Cancel the order if payment is not forthcoming
Set clear EFT payment instructions in your store settings so customers know exactly what reference to use when making their transfer.