Go to Orders > Open Orders to view orders whose payment is not yet confirmed.
EFT orders
For Awaiting Payment - EFT:
- Check your bank for the transfer.
- Match the amount and reference to the order.
- Open the order in the portal.
- Use its payment-confirmation action only once the money is received.
The order then moves into the paid/in-progress workflow.
Other payment methods
Awaiting Payment - Other includes online and other payment methods. It does not mean every order requires manual payment confirmation.
Check the transaction in the relevant gateway before acting. A shopper may have abandoned payment, or the portal may still be waiting for confirmation. Never treat a screenshot or an open order alone as proof of receipt.
Follow up or cancel
Contact the shopper if payment remains unresolved. If you cancel, first check that a payment has not arrived, then use the order's cancellation workflow and tell the customer.
Maintain your EFT banking instructions under Store Settings > Payment Options.