Overview

If an order needs to be cancelled before the customer has completed payment, the process is straightforward. Orders awaiting payment can be cancelled without any financial implications.

Orders Awaiting Payment

Unconfirmed orders (those in Awaiting Payment status) appear in Orders > Open Orders under the Awaiting Payment tabs.

How to Cancel an Order Before Payment

  1. Go to Orders > Open Orders in the left menu
  2. Find the order you need to cancel
  3. Click VIEW to open the order details
  4. Use the cancel option to cancel the order
  5. The order status will be updated and the customer notified

What Happens After Cancellation

  • The order is removed from the Open Orders queue
  • If items had reserved stock, the stock is released
  • The customer may receive a cancellation notification

Cancelling orders before payment is the simplest type of cancellation as there is no refund to process. Always communicate with the customer about the reason for cancellation.