Overview
Open Orders are all orders that are currently active and require action. They include orders at various stages from awaiting payment through to in progress.
Order Status Types
Awaiting Payment – Other
Orders where an alternative payment method (such as EFT) has been selected but payment has not yet been confirmed.
Awaiting Payment – EFT
Orders specifically awaiting an EFT bank transfer. These need to be manually confirmed once you receive the payment.
In Progress
Orders where payment has been confirmed and the order is being prepared for dispatch.
Viewing Open Orders
Navigate to Orders > Open Orders to see all active orders grouped by status. The order counts for each status tab are shown at the top of the page.
Taking Action on an Order
Click VIEW next to any order to open the full order details and take action. From the order detail page you can:
- Review the ordered items
- Update the order status
- Add notes to the order
- Dispatch the order
Regularly check your Open Orders page to ensure orders are being processed promptly. Fast fulfilment leads to positive customer reviews.