Go to Orders > Open Orders to see orders requiring attention, grouped by payment and processing status.
Awaiting Payment - EFT
These orders use EFT. Check your bank for the actual incoming transfer before confirming payment in the portal.
Awaiting Payment - Other
These orders use other payment methods, including online gateways, and payment has not yet been confirmed in the portal.
This is not a second EFT queue. An online payment may be incomplete or still awaiting confirmation. Check the gateway transaction before taking payment-related action; do not mark an order paid solely because it appears in this queue.
In Progress
These are orders whose payment has been confirmed and which are ready for preparation and dispatch.
Work on an order
Click VIEW to inspect items, customer information, payment details and order notes. From the detail page, use the actions available for that order's state.
Before dispatching, verify payment and the delivery or collection arrangement. Add useful order notes to keep a record of decisions and customer communication.