Merchant new-order notifications

Store Settings > Order Emails controls who receives an email when your store receives a new order.

  1. Open Store Settings > Order Emails.
  2. Click ADD EMAIL ADDRESS.
  3. Enter each address that should receive notifications.
  4. Remove any addresses that should no longer receive them.
  5. Click SAVE and resolve any validation messages.

The page shows your account's recipient limit. If no addresses are saved, nobody is configured to receive these merchant notifications.

Adding or removing a row does not save the list until you click SAVE.

Customer order messages

Customer order and dispatch messages are handled separately by the relevant order workflows. For example, confirming Click & Collect readiness queues a collection message, and manual dispatch queues a dispatch message.

This page does not edit customer email subjects, bodies or branding templates. There is no Orders > Dispatch Emails template editor in the current menu.

For a cancellation, contact the customer yourself; do not assume cancelling an order sends an email.