Overview
Be Nimble automatically sends email notifications to customers at key stages of their order journey. This keeps customers informed and reduces the number of "where is my order?" enquiries.
Types of Order Emails
Order Confirmation
Sent automatically when a customer places an order and payment is confirmed. Includes the order details, items, and total.
Dispatch Email
Sent when you mark an order as dispatched. Notifies the customer that their order is on its way.
Click & Collect Notification
Sent when a Click & Collect order is ready for collection.
Cancellation Email
Sent when an order is cancelled.
Customising Email Templates
You can configure your dispatch and other email templates to include your branding, custom messages, and relevant order information.
Go to Orders > Dispatch Emails in the portal to manage your email templates.
Timely and informative order emails significantly improve the customer experience and reduce support enquiries about order status.