A custom domain lets shoppers reach your store on an address you own.
Connect a domain
- Go to Store Settings > Custom Domain.
- Enter the domain requested by the form. Follow its example and do not repeat a prefix already displayed beside the field.
- Complete the connection step.
- Copy the DNS records shown by the portal.
- Add those exact records at your DNS provider.
- Return to the portal and monitor the status.
Use the records generated for your store rather than copying another store's values.
V2 status
The current V2 domain screen distinguishes stages such as:
- Waiting for DNS: DNS validation is still needed.
- Verified, issuing TLS: DNS has been verified and the HTTPS certificate is being prepared.
- Active: the connection is active.
- Error: review the last-error information and correct the indicated issue.
The screen also shows when the domain was last checked. DNS verification and certificate readiness are separate stages.
Timing and help
Allow for DNS propagation and the next status check. Follow the instructions displayed for your store; legacy domain instructions can differ from the V2 workflow. Do not assume every pending domain is automatically removed after 72 hours.
If the status remains unresolved, contact [email protected] with the domain and error shown.
Remove Custom Domain disconnects it from the store. DNS records at your provider may need separate cleanup.