Go to My Billing > Subscription to check your subscription status, expiry and next billing information.

Automatic billing

For an active recurring subscription, check the next charge date and saved card details. Keep the card current and review any payment-failure message shown on the page.

Manual renewal

Eligible accounts can renew from the billing page:

  1. Open My Billing > Subscription.
  2. Click RENEW if it is available.
  3. Select the offered subscription and a 1, 6 or 12-month term.
  4. Review the renewal amount and confirmation details.
  5. Confirm and complete the PayFast payment flow.
  6. Return to the portal and check the updated subscription information.

Availability depends on your account's billing state. Do not assume a manual payment has cancelled an existing recurring arrangement.

If a payment fails

Check the failure message, update card details where appropriate and confirm the account status before retrying. If the expected renewal action is unavailable or a successful payment has not reflected, contact [email protected] with the payment reference.