Resend a gift card voucher

Resend the email

1. Go to Gift Cards > Issued Gift Cards.
2. Search by code, email address, order number or customer name.
3. Open the matching voucher.
4. Check its status and balance.
5. If you want a copy sent to another address, enter it in ALTERNATIVE EMAIL TO CC.
6. Click RESEND GIFT CARD EMAIL TO CLIENT.

This queues the voucher email. The alternative address receives a copy; it does not change the original order's email address.

If resend is unavailable

Check whether the voucher has been activated or cancelled and whether it still has a usable balance. The detail screen hides the resend action for some voucher states.

The current system calculates expiry as 36 months from activation. Check the voucher details when helping the customer.

If a queued email does not arrive, ask the recipient to check spam and confirm the addresses before contacting support.