Review the order
- Go to Orders > Open Orders and click VIEW.
- Check the order's payment status.
- For an EFT order, confirm the transfer in your bank before confirming payment.
- Review the items, address and any personalisation details.
- Pick and pack the order.
Dispatch methods
For an order that is ready to dispatch, open its dispatch workflow and choose the appropriate method.
- Courier: get quotes, select an available service, complete the booking and obtain the waybill.
- Manual: record your delivery arrangement and available tracking details, then click DISPATCH ORDER.
- Click & Collect: click CONFIRM CLICK & COLLECT READY to notify the shopper and add the order to the collection queue. Record the actual collection later under Shipping > Click & Collect.
Monitor fulfilment
Use Shipping > Courier Shipments for recorded shipments and Shipping > Click & Collect for outstanding collections.
Customer dispatch messages are generated by the system as part of the relevant workflow. Store Settings > Order Emails manages the addresses that receive merchant new-order notifications; it is not a dispatch-template editor.