When email validation is enabled under Extensions > Customers, a new shopper receives a confirmation email after registration. They must follow its confirmation link before signing in.
Check confirmation status
- Go to Customers > Manage.
- Find the shopper and click MANAGE.
- Check the account status.
Manually confirm an account
For an unconfirmed account, the detail screen offers CONFIRM EMAIL ADDRESS. After verifying that the account belongs to the shopper, use this action to confirm the account directly.
This action does not resend the confirmation email. There is no resend-confirmation control on the customer detail screen.
If the email is missing
Ask the shopper to check their spam folder and confirm the email address they used. If appropriate, verify their identity and confirm the account manually.
To change whether future registrations need email validation, go to Extensions > Customers and update the email-validation setting.