Overview

When the Customers Extension is active and email confirmation is required, new shoppers must verify their email address before they can log in and use their account on your store.

How Email Confirmation Works

  1. A customer registers on your store
  2. They receive an automated confirmation email
  3. They click the confirmation link in the email
  4. Their account is marked as confirmed and they can log in

Resending a Confirmation Email

If a customer did not receive or cannot find their confirmation email:

  1. Go to Customers > Manage in the left menu
  2. Find the customer in the list
  3. Click MANAGE next to their name
  4. Use the option to resend the confirmation email

Checking Confirmation Status

The customer list shows a Confirmed column indicating whether each customer has verified their email address.

If email confirmation is causing issues for customers, you can change the setting under Extensions > Customers to not require email validation for new customers.