An unconfirmed shopper account can be confirmed manually. The customer-management screen does not offer a reversible active/inactive toggle.
Confirm an account
- Go to Customers > Manage.
- Find the shopper and click MANAGE.
- Verify the shopper's identity and registered email.
- If the account is unconfirmed, click CONFIRM EMAIL ADDRESS and confirm the prompt.
The shopper can then sign in, provided the account has not been deleted.
Prevent access
For an active, undeleted account, the screen offers DELETE USER. This prevents sign-in with that account.
Deleting a shopper is not a temporary suspension. The screen warns that the action cannot be reversed. Do not use it expecting a later reactivation button.
Registration settings
Under Extensions > Customers, choose whether new shoppers must validate their email. Access to this extension depends on your subscription and extension allowance.