Mark an order ready

Selecting collection at checkout does not put an order straight into the collection queue.

  1. Go to Orders > Open Orders and open the paid order.
  2. Start the dispatch workflow and choose Click & Collect.
  3. Check the collection address and customer details.
  4. Click CONFIRM CLICK & COLLECT READY.

This queues the ready-for-collection email and adds the order to Shipping > Click & Collect.

Record collection

  1. Go to Shipping > Click & Collect.
  2. Click VIEW next to the order.
  3. Check the order and the person collecting it.
  4. Enter the collector's name and collection date.
  5. Click CONFIRM COLLECTION.

The completed collection leaves the pending collection list. Keep your collection address current under Store Settings > Warehouse.